WellStyle Money-Back Guarantee

1. About This Guarantee

If WellStyle does not work for you, you can ask for your money back under this Money-Back Guarantee, as long as you meet all the conditions in Section 2. This guarantee is part of our Terms of Use (https://wellstyle.fashion/legal/en/terms-of-use) and is an exception to the no-refund rule in Section 5.3 of those Terms. In it, “we”, “us” and “our” mean Onelabel AI Ltd, the company that provides WellStyle, and words such as “App” and “Service” have the meanings given in the Terms of Use.

The guarantee applies only to WellStyle subscriptions bought directly on our website, quiz.wellstyle.fashion. If we offer subscriptions in the App Store or on Google Play, a subscription bought there follows the refund rules of Apple or Google.

2. Who Is Eligible

You can get a refund under this guarantee only if all of these conditions are met:

Bought on our website: You bought your subscription on our website, and the money-back guarantee was shown to you at checkout.

Asked in time: You contact us within 28 days of your original purchase and before the end of your first billing period. If your first billing period ends before those 28 days are up, the end of that period is your deadline.

Proof of use: You used WellStyle for at least 7 consecutive days, and you show this by sending us screenshots from the App.

3. How to Request a Refund

Email support@wellstyle.fashion from the email address of your WellStyle account, with the subject “Money-back request”, and attach the screenshots from the App that show you used WellStyle on at least 7 consecutive days. If you write from another address, include your account’s email address so we can find your subscription.

We review each request and reply by email. If your request meets the conditions in Section 2, we refund the payment for your subscription in full, as described in Section 5. If it does not, we explain why.

4. What Is Not Covered

This guarantee does not cover:

Other platforms: purchases made through the App Store, Google Play or any other third-party platform.

Late requests: requests made more than 28 days after your original purchase, or after your first billing period has ended.

Repeat refunds: a purchase that has already been refunded under this guarantee, or a customer who has already received a refund under it.

Disputed payments: a purchase whose payment is the subject of an open dispute or chargeback with your bank or card issuer.

Fraud and abuse: requests involving fraud, abuse of this guarantee or other bad-faith use of WellStyle.

5. How Refunds Are Paid

We refund your payment to the payment method you used to buy the subscription. Refunds of card payments are processed by our billing entity, OneLabel Inc.

When we refund a payment under this guarantee, we also cancel your subscription, and your access to the paid Service for the refunded period ends.

After the refund is issued, your bank or card issuer may take several business days to show it on your statement.

6. Your Legal Rights

This guarantee is in addition to your rights under the law. It does not limit any right that the law of your country gives you and that cannot be excluded by contract, and if that law gives you other refund rights, we will honor them.

European Union and EEA: If you are a consumer living in the European Union or the European Economic Area, you can withdraw from your subscription contract within 14 days of your purchase without giving a reason. If you asked us to start providing the Service immediately, which you do when you complete your purchase (see Section 5.5 of our Terms of Use), we may deduct from your refund an amount proportional to the Service provided until you told us that you were withdrawing.

To withdraw, tell us clearly that you want to withdraw from the contract, for example by email to support@wellstyle.fashion. You may use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your notice before the 14 days have passed.

Model withdrawal form: complete and return this form only if you wish to withdraw from the contract.

To: Onelabel AI Ltd, 75 Prodromou, ONEWORLD PARKVIEW HOUSE, Floor 4, 2063 Nicosia, Cyprus, support@wellstyle.fashion

I hereby give notice that I withdraw from my contract for the following service:

Ordered on:

Name:

Address:

Signature (only if this form is sent on paper):

Date:

United Kingdom: If you are a consumer living in the United Kingdom, you have the same right to withdraw from (cancel) your subscription contract within 14 days of your purchase, on the terms described above, and you can use the same form.

Brazil: If you are a consumer in Brazil, you can withdraw from your purchase within 7 days of the purchase and receive a full refund.

7. Other Refund Requests

Outside this guarantee and your legal rights, payments are non-refundable, as Section 5 of our Terms of Use explains. That section also describes cases in which we may give a refund or credit, such as a billing error, and we may make other exceptions case by case, at our discretion.

If a charge looks wrong to you, please email us before you contact your bank: we can usually resolve billing problems quickly.

8. Contact

Onelabel AI Ltd, a company incorporated in the Republic of Cyprus (HE 481834), 75 Prodromou, ONEWORLD PARKVIEW HOUSE, Floor 4, 2063 Nicosia, Cyprus.

Card payments are processed by our billing entity, OneLabel Inc., a Delaware corporation (USA).

Email: support@wellstyle.fashion